Website Privacy Policy & Terms and Conditions
AMBIENT (PTY) LTD
Registration Number: 2024/547073/07
This document governs the use of this website and sets out the Privacy Policy and Terms and Conditions applicable to all users accessing or interacting with this platform. By using this website, you agree to be bound by the provisions contained herein.
PART A: PRIVACY & DATA POLICY
- Introduction
AMBIENT (PTY) LTD (2024/547073/07) (“the Company”) is committed to protecting the privacy and personal information of all users in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable laws of the Republic of South Africa.
This policy explains how personal information is collected, processed, stored and protected when using this website.
- Definitions
- “Website” refers to this online platform and all associated pages.
- “User” refers to any person accessing or interacting with the website.
- “Personal Information” has the meaning assigned to it under POPIA.
- “Company” refers to AMBIENT (PTY) LTD (2024/547073/07).
- Information We Collect
3.1 Information Voluntarily Provided
- Full name
- Email address
- Contact details
- Company name
- Information submitted via contact forms or enquiries
3.2 Automatically Collected Information
- IP address
- Browser and device type
- Operating system
- Pages visited and duration
- Referring website
This data is collected via cookies and analytics tools for performance monitoring and optimisation.
- Purpose of Data Processing
Information is collected for:
- Responding to enquiries and requests
- Improving website performance
- Communication where consent is provided
- Security monitoring
- Internal analytics and reporting
Personal data is processed only for lawful, legitimate and clearly defined purposes.
- Third-Party Data Collection
This website uses third-party services such as Google Analytics and related tools. These may collect data including user behaviour, browsing patterns and technical information.
Data may be processed and stored outside South Africa and is subject to the privacy policies of those third-party service providers.
The Company has no control over external data practices and accepts no liability for their processing activities.
- Cookies
Cookies are used to:
- Improve functionality
- Analyse performance
- Remember user preferences
Users may disable cookies through browser settings, noting that doing so may limit functionality of the website.
- Data Security
The Company implements reasonable technical and organisational measures to safeguard personal information against unauthorised access, loss, misuse or disclosure.
- Disclosure of Personal Information
Personal information will not be sold, shared or distributed except where:
- Required by law
- Necessary to fulfil a service
- Consent has been obtained
- User Rights
Users may:
- Request access to their personal data
- Request correction or deletion
- Withdraw consent
- Lodge complaints with the Information Regulator
Requests must be submitted via the contact details provided on this website.
- Data Retention
Information is retained only for as long as necessary for its intended purpose or legal obligations.
- External Links
This website may contain external links. The Company is not responsible for the privacy or security of third-party websites.
- Policy Amendments
The Company reserves the right to update this policy at any time. Continued use constitutes acceptance of revised terms.
12A. POPIA Compliance & Enforcement
AMBIENT (PTY) LTD confirms its commitment to full compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and undertakes to process all Personal Information in a lawful, reasonable and transparent manner.
In terms of POPIA, the Company:
- Processes Personal Information only for specific, explicitly defined and lawful purposes
- Ensures that Personal Information is adequate, relevant and not excessive in relation to the purpose for which it is collected
- Implements appropriate technical and organisational safeguards to prevent unauthorised access, loss, damage or unlawful processing
- Maintains internal measures to monitor compliance and minimise risk exposure
12A.1 Information Officer
The Company has appointed an Information Officer responsible for POPIA compliance, governance and enforcement. Requests relating to Personal Information, complaints or compliance concerns may be directed through the Company’s official contact channels.
12A.2 Breach Notification
In the event of a data breach, the Company shall, where required by law, notify affected Users and the Information Regulator as soon as reasonably possible, providing sufficient information to enable Users to take protective measures.
12A.3 Enforcement Rights
The Company reserves the right to deny access, suspend services or take appropriate legal action where Personal Information is misused, obtained unlawfully, or where a breach of this policy is detected.
12A.4 Regulatory Oversight
Users have the right to lodge a complaint with the Information Regulator of South Africa if they believe their Personal Information has been processed unlawfully.
The Information Regulator may be contacted at:
Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: PAIAComplaints@inforegulator.org.za
Website: www.justice.gov.za/inforegulator
PART B: TERMS AND CONDITIONS OF USE
- Website Use
This website is provided for lawful purposes only. Users agree not to use this platform in any manner that is unlawful, harmful, misleading or infringes the rights of others.
- Intellectual Property
All content, including text, graphics, logos, images, and software displayed on this website, is the property of AMBIENT (PTY) LTD or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed or modified without written consent.
- Limitation of Liability
The Company shall not be liable for any loss, damage, or harm arising from the use of this website, including but not limited to direct, indirect, incidental or consequential loss.
Website content is provided “as is” without warranty of any kind.
- Accuracy of Information
While reasonable efforts are made to ensure information accuracy, no warranty is given that content is complete, current or error-free.
- User Conduct
Users undertake not to:
- Transmit malicious code
- Attempt unauthorised access
- Abuse communication features
- Impersonate any person or entity
- Indemnity
Users agree to indemnify and hold harmless AMBIENT (PTY) LTD against any claims, damages or losses arising from misuse of the website.
- Availability
The Company does not guarantee continuous, uninterrupted access to the website and reserves the right to suspend or terminate access at any time.
- Governing Law
This document shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Any disputes shall fall under the jurisdiction of South African courts.
- Severability
If any provision is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
- Entire Agreement
This document constitutes the full agreement between the Company and the User relating to website use and supersedes any prior understanding.
- Legal Disclaimer
All information published on this website is provided for general information purposes only and does not constitute legal, technical, financial, or professional advice. While the Company endeavours to ensure that content is accurate and current, no warranties, representations or guarantees of any kind are made regarding accuracy, completeness or reliability.
Users rely on any information contained on this website strictly at their own risk. AMBIENT (PTY) LTD disclaims all liability for any loss, damage or detriment arising from reliance upon website content.
Nothing on this website shall be construed as creating a contractual, fiduciary, advisory or professional relationship unless expressly confirmed in writing by the Company.
- Hosting and Service Limitation Clauses
The Company makes reasonable efforts to ensure the availability and performance of this website; however, no guarantee is provided that the website will operate uninterrupted, error-free or continuously accessible.
The Company shall not be held liable for:
- Downtime, service interruptions or server failures
- Scheduled or unscheduled maintenance
- System upgrades or technical faults
- Third-party hosting failures or infrastructure issues
- Cyber-attacks, data breaches or force majeure events
Where hosting, digital services or online tools are referenced or offered via this website, such services are provided subject to availability, technical limitations and third-party dependencies. The Company reserves the right to modify, suspend or terminate any hosting or service component without prior notice.
Nothing herein shall be interpreted as a Service Level Agreement (SLA) unless expressly agreed to in a separate written contract.
- Risk Allocation
Users acknowledge that the use of this website and any associated digital services is at their own risk. The Company shall not be liable for any business interruption, revenue loss, data loss or reputational damage resulting from service disruption or website unavailability.
- Contact Details
For queries or concerns regarding this policy, please contact AMBIENT (PTY) LTD via the contact details published on this website.
Effective Date: 24 November 2025